Frequently Asked Questions account icon arrow-left-long icon arrow-left icon arrow-right-long icon arrow-right icon bag-outline icon bag icon cart-outline icon cart icon comment chevron-left icon chevron-right icon cross-circle icon cross icon expand-less-solid icon expand-less icon expand-more-solid icon expand-more icon facebook-square icon facebook icon instagram icon kickstarter icon layout-collage icon layout-columns icon layout-grid icon layout-list icon link icon Lock icon mail icon menu icon minus-circle-outline icon minus-circle icon minus icon pinterest-circle icon pinterest icon play-circle-fill icon play-circle-outline icon plus-circle-outline icon plus-circle icon plus icon rss icon search icon shopify icon snapchat icon trip-advisor icon tumblr icon twitter icon vimeo icon vine icon yelp icon youtube icon

FREQUENTLY ASKED QUESTIONS

SHADE MATCHING

FREQUENTLY ASKED QUESTIONS

SHADE MATCHING

How do I find my shade?

We recommend starting with our Shade Match Quiz, which helps identify your best match based on your undertone and depth. The quiz takes just a few seconds and is the easiest way to find the right shade online.

Can someone help me choose a shade?

Yes. If you need additional assistance, reach us via our Contact Us page. You may also include a photo of your skin in natural lighting for guidance.

WHAT IF MY SHADE DOESN'T MATCH?

Because our clean formulations are handcrafted personal care cosmetics made in small batches, all sales are final, and we don't accept physical returns. However, we stand behind our formulas with our Shade Match Guarantee.

 

If the shade from your first complexion purchase isn't quite right, email us at support@lawsofnaturecosmetics.com within 14 days of delivery with a makeup-free photo taken in natural daylight. Our team will review your undertone and depth and send you a complimentary, one-time replacement shade—no return shipping required.

PRODUCTS

PRODUCTS

Are your products vegan and cruelty-free?

Yes. Laws of Nature Cosmetics products are vegan and cruelty-free. We do not test on animals, and our formulations are made without animal-derived ingredients.

Are your products silicone-free?

Yes. Our complexion products are formulated without silicones and are designed to work with the natural texture of the skin.

Are your products suitable for sensitive skin?

Our products are made with carefully selected ingredients and minimal fillers. However, because every individual’s skin is unique, we recommend reviewing the ingredient list and performing a patch test if you have sensitivities.

Where are your products made?

All Laws of Nature Cosmetics products are handcrafted in small batches in the United States to ensure quality, freshness, and attention to detail.

What is the shelf life of your products?

We handcraft our products in small batches to help ensure freshness and quality.

 

After opening, we recommend the following shelf lives:

 

• Complexion Stick: 12 months

• Liquid Concealer: 6 months

• Loose Powder Foundation: 24 months

• Tinted Setting Powder: 24 months

• Antioxidant Gel Primer: 6 months

 

To preserve product quality, store your makeup in a cool, dry place away from direct sunlight, and always close containers securely after each use.

ORDERS & SHIPPING

ORDERS & SHIPPING

When will my order ship?

Because we handcraft and pour our clean formulations in small batches, we prepare and dispatch orders within 2-7 business days (excluding weekends and U.S. holidays).

 

Once your order ships, you will receive an email containing tracking information. We are not responsible for lost, stolen, or undelivered packages once we hand them over to the carrier; please follow up directly with the postal service about delivery issues.

 

If you have questions about an active order, contact support@lawsofnaturecosmetics.com.

Do you offer international shipping?

We currently ship to the UK, Canada, Mexico, and other select countries worldwide.

 

International shipping rates are available during checkout. We are not responsible for any duties, import, taxes, customs, or other charges you may incur, or for lost, stolen, or undelivered packages.

 

Freight-forwarding services help reduce shipping costs to international destinations.

What if my order arrives damaged?

If your order arrives damaged, please email support@lawsofnaturecosmetics.com within 5 days of delivery with photos of the damaged item and its packaging so we can help.

Why are all sales final?

Due to the hygienic nature of cosmetics and our small-batch production process, we cannot accept returns or issue refunds for opened products. This policy helps maintain product safety and quality for all customers.

STILL HAVE QUESTIONS?

STILL HAVE QUESTIONS?

If you didn’t find the answer you’re looking for, please visit our Contact Us page, and we’ll be happy to assist you.